HOW TO DEAL WITH DIFFICULT CUSTOMERS by Anderson, Dave

HOW TO DEAL WITH DIFFICULT CUSTOMERS
by Anderson, Dave
Order 464611...$22.95
As one might guess, this book is designed to help anyone deal with difficult customers. Difficult customers make up about 10% of customers, it is easy to make the choice to avoid these customers and concentrate on your more likeable customers. However, while 10% sounds like a small amount, it adds up to a lot of business. According to this book, once you earn the trust of these difficult customers they become loyal repeat customer's, and they refer people to your business. This book is designed to teach you how to deal with these difficult customers and earn their trust. 192 pages, hardbound, October, 2006.

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