GAMBLING AND SERVICE by Browne, Steve

GAMBLING AND SERVICE
by Browne, Steve
Order 486502...$299.00
For anyone involved in building and serving a profitable customer base, this book covers the complete range of topics. Starting out with the negatives (Why Service Sucks), the book quickly moves to topics a bout how to cover the elements (with examples of successful models), from building the program to hiring and recuriting to setting standards to training to measuring, to rewarding and recogniting. Also covers internal service, marketing, promotions, sales, and ends with examples of good and bad service faced or experienced by the author. 25 pages, paperbound, May 2006. (No returns on this item).

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